Last updated: 7 October 2025
Welcome to DrayTek Singapore. We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website draytek.com.sg and use our services.
We may collect the following types of personal data:
Contact information: name, email address, phone number, postal address, company name
Account data (if applicable): username, password, account settings
Transactional information: purchase history, invoice details, payment information (handled via third-party processors)
Technical & usage data: IP address, browser type, device information, operating system, referring URLs, pages visited, date/time stamps, click behavior, cookies and similar tracking technologies
Support & correspondence data: communications with our support team, inquiries, feedback, and other correspondence
We use your data for purposes including:
To provide, operate, and maintain our website and services
To process orders, payments, and fulfill your requests
To respond to your inquiries, support requests, or feedback
To send you updates, newsletters, and marketing materials (with consent)
To analyze usage and improve our website, products, and services
To prevent fraud, misuse, and enforce our terms
To comply with legal obligations
We may share your personal data with:
Service providers and partners (e.g. payment processors, hosting, analytics, email marketing)
Legal and regulatory authorities, when required by law
Affiliates or subsidiaries, where applicable
Business transfers: if we sell or reorganize part of our business, data may be transferred subject to confidentiality
We will not sell your personal data to third parties for their marketing purposes without your consent.
We use cookies, web beacons, analytics tools (e.g. Google Analytics), and similar technologies to:
Recognize your device and remember preferences
Analyze usage patterns and site performance
Provide personalized content or marketing
For security and fraud detection
You may control cookies through your browser settings; however, disabling certain cookies may affect your experience or site functionality.
We retain personal data only as long as necessary for the purposes outlined above, or as required by law. When no longer needed, data will be securely deleted or anonymized.
We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, regular security assessments, and staff training.
Depending on your location, you may have the right to:
Access, correct, update or delete the personal data we hold about you
Withdraw consent for processing (where applicable)
Object to or restrict certain processing
Receive a copy of your data in a portable format
Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using details in Section 10.
Our services are not intended for individuals under 13 (or higher minimum age as per local law). We do not knowingly collect personal data from minors without parental consent.
If you have questions, concerns, or requests regarding this Privacy Policy, you can contact us:
Email: sales@draytek.com.sg
Address: 21 Woodlands Close #09-09 Primz Bizhub, Singapore 737854
We may update this Privacy Policy when laws, business practices, or site features change. We’ll notify you via prominent notice on our site. The “Last updated” date will reflect the change.
